Find answers to common questions about FilesOnTheGo. Can't find what you're looking for? Contact our support team.
Please follow these steps to resolve font display issues:
1. Clear your browser cache (Ctrl+Shift+Delete)
2. Log out of your account
3. Log back in
4. Re-upload the font
This usually fixes font display issues. Make sure your font file is in .ttf, .otf, .woff, or .woff2 format.
For large documents, we recommend the copy-paste method for the fastest experience:
1. Open your Word file
2. Select all content (Ctrl+A)
3. Copy (Ctrl+C)
4. Paste directly into the content entry box
This method is faster than file upload and preserves your text formatting.
This platform is specifically designed for Word-based content to provide:
✓ Custom font support
✓ Accurate text searching
✓ Better text handling and formatting
✓ Paragraph-level organization
These features are limited or unavailable in PDF format. For PDF storage, we recommend using Google Drive, OneDrive, or Dropbox.
If no plan is selected after your trial ends:
⚠️ Your uploaded data may be deleted 7 days after the trial expires.
We strongly recommend upgrading before your trial expires to avoid any data loss. You'll receive reminder emails before your trial ends.
Yes, absolutely! Your data security is our top priority.
✓ Your data is stored securely on encrypted servers
✓ Data is accessible only to you
✓ We do not share your data with anyone
✓ Regular backups ensure data protection
Currently, the platform supports:
Word Documents: .docx files
Text Input: Direct copy-paste
Word files (.docx) provide the best font rendering and search accuracy for multilingual content including Arabic, Urdu, and Hindi.
If you encounter any technical issues or bugs:
1. Use the contact/help option on the platform
2. Describe the issue in detail
3. Include any error messages if visible
4. Our team reviews and resolves issues regularly
You can also email us directly at filesonthego.in@gmail.com
For security purposes:
⚠️ Only one device can be logged in at a time.
Logging in from another device will automatically log out the previous session.
This ensures your account remains secure and prevents unauthorized access.
Our support team is here to help you with any questions or concerns.